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Avaya Telephony
AVAYA - Telephone System
Contact Centre
Avaya IX'TM' Workplace
True “mobile first” approach
• Single, easy-to-use contextual interface
• One-touch access to calling, messaging,audio and videoconferencing, web collaboration
• “Top of mind” home screen
• Optimized for device screen size and orientation
The Era of Digital Transformation has begun to radically redefine business communications. Voice is no longer the only way—or even the preferred
way—to stay in touch with customers and colleagues. Instead, video, content sharing and instant messaging are now fundamental. Just as importantly, employees now expect more than just desktop communications. They want a seamless communications experience that fits into how they work instead of changing how they work—helping them stay in touch on their device of choice as they move throughout their day.
With Avaya IXTM Workplace, Avaya embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, meetings and team collaboration. We free people from their desktop and give them a more natural and efficient way to connect, communicate and share—when, where and how they want.
Take Communications and Collaboration With You Across Apps, Browsers and Devices
Avaya IXTM Workplace delivers a holistic unified communications experience that works as well on a browser, mobile device or room-based system as it does on your the desktop. Communication capabilities follow your profile as you move from device to device. You can easily access your contact lists, click to call, start a video session or schedule and join a meeting—all from the same familiar and intuitive user interface. SIP-based Avaya IXTM Workplace clients automatically adapt to the phone, tablet or browser you use to ensure you get an optimal user experience across platforms and device types.
Avaya VantageTM K175 / K165
The Avaya VantageTM has the potential to break new market ground in the area of vertical applications with embedded communications functions.
HIGHLIGHTS
• Contemporary form factor
• Verticals focus: Use-Cases
Avaya VantageTM is the all—new dedicated desktop device that provides simple, instant, seamless & natural Engagement. Users can fire up voice, chat, collaboration instantly through one touch connections with no unnatural breaks or pauses—eliminating the need to manage multiple
devices in order to engage.
Avaya VantageTM is the industry’s only customizable desktop device that gives you the advantages of a deskphone and the flexibility of an application platform. It is modern, connected, and personalized.
Put your applications on this eye-catching, friendly device. It is perfect for use on desktops, in hotel rooms, healthcare facilities, kiosks—when users would like a SIP phone supporting video or users that need to run customized applications. It is a perfect blend of desktop phone and a smart mobile device, completely transforming your desktop experience. Open integration and extensibility with the Avaya BreezeTM Client SDK means it’s easy to personalize Avaya VantageTM for your industry, business, and users.
Enable unique custom experiences that mesh into your workflows and business processes using this powerful, customizable device—and enjoy the advantages of a deskphone and flexibility of an application platform.
Avaya IP Office
Simplify the way communications and collaboration works at your business. Move from being just connected to being truly
productive, with tools that let your people take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.
Key Capabilities at a Glance
• Flexible Deployment: In the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other when the time is right for you.
• All-in-one Communications and Collaboration: The Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
• Cost saving applications: built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging streamline support and reduce monthly costs.
• Complete mobility solutions: Whether your employees are on the road, working remotely, or just at a different location, IP Office’s intuitive tools
and apps keeps them engaged, productive and reachable.
• Out-of-the-box applications integration: Embed communications in the applications you already have: Salesforce, Google, Microsoft Office 365 and Skype for Business.
• Distinctive Customer Contact: IP Office offers integrated voice, web chat, email, FAX and reporting capabilities that allow even the smallest contact
center to support sophisticated and satisfying customer interactions. Avaya IP Office TM Simplify the way communications and collaboration works at your business. Move from being just connected to being truly productive, with tools that let your people take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.
• Peace of Mind: Highly reliable and secure, IP Office reduces security threats, toll fraud, and down-time through a hardened architecture that has been proven in more than 635,000 businesses.
• Scalability (5 to 3,000 Users): Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at up to 150 networked sites.
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